WeatherOne
- Customer
Support Hotline:
- Phone:
+47 2279 7031 - Phone:
+1 877 INFO-WX1 - Email:
support@weatherone.tv - Online Customer Support/Bug Report System
bugzilla.weatherone.tv - Location:
Sandakerveien 114a,N-0484 Oslo
Norway
WeatherOne Support Services
Software Updates
WeatherOne is proud to provide all support and maintenance contract clients with unlimited software updates and bug fixes. This applies to all software systems provided by WeatherOne, including data ingest and monitoring systems in our standard and client specific offerings.
User and Operator Support
User and operator support is provided 24 hours a day, 7 days a week by our experienced and skilled software experts. Support services include provision of a new software version, correction of configuration files, replacement of story board elements, and assistance in template development and application. WeatherOne keeps a very extensive repository (support center copy) of client configurations, and we can facilitate client system mirroring in the event that such would be needed.
WeatherOne also carries out remote support and remote system monitoring. In order for our support experts to do this, remote access to the client systems is required. For details around our trusted and secure remote support options, please contact your sales representative or direct to our operations department on ops@weatherone.tv
Our experts also have many years of experience in meteorological applications, and can in many cases also provide expert insight in interpreration of the weather graphics produced by our systems.
Our experts can also direct your call or request to experienced meteorologists who can assist in forecast interpretation. Non-forecast service customers may be charged a modest hourly rate for this additional service.
Online help and User Documentation
The Metacast® systems also come with online in-system help documentation and with the complete training guide available as an indexed PDF file for ease of use and reference.
WeatherOne Track Record
For more than a decade, WeatherOne has served TV stations around the world, television broadcasting installations in 45 countries and on 6 continents speaks for itself.
WeatherOne solutions range from automated PC based systems for TV, cable (DVB), and web production, to large and complex PC or SGI based systems that can run a full production for 24 hour weather channel operations - scalability and flexibility.
While WeatherOne provides unique and unmatched weather forecast and data products, the systems are designed to be integrated with any data stream, from satellite and radar imagery to forecast models, hyper-local and city forecasts; designed to create stunning graphics in 2D and 3D for the general audience as well as for weather experts (meteorologists and strategic weather planners and users, e.g. military or utility users).
WeatherOne’s systems were designed from the ground up to accept data in all from standard WMO formats to proprietary image/data formats, and have been successfully interfaced with any (no exceptions) documented data stream made available.
